PatronArt FAQ

Artist FAQ

  1. What is your commission fee?

    22% for every successful transaction.

  2. Why should I exhibit with PatronArt?

    PatronArt provides a beautiful online gallery to display your works of art. We offer many tools and services to help independent artists make a living pursuing their passion. We help you sell your art, take on commissions while you hone your craft, process payments directly into your bank account, assist you with shipping, and provide a friendly, accessible resource to answer the many questions that artists face while conducting business.

  3. How did PatronArt come about?

    The founder Loke wanted to commission a portrait of his grandfather and discovered there was no simple, standardized process for commissioning art. Coming from a family with roots in art and business, he decided to honor the memory of his grandfather by creating a service that combines the two.

  4. What is the PatronArt logo?

    It’s a pine leaf. Loke’s grandfather’s name translated to Green Pine Loke. The pine sprig is dedicated to his memory and story.

  5. What kinds of commissions should I offer?

    The sky’s the limit, but commissions can be difficult. We recommend offering a specific artistic category in which you feel experienced and confident, preferably something you have done at least a few times before. Commissions require both skill in a specific medium, and….?

  6. Who pays for shipping?

    The Artist pays for shipping. We recommend including shipping costs in the prices of your art. Please reach out to PatronArt for help calculating shipping costs. PatronArt gets a bulk discount from UPS and offers artists discounted shipping options.

  7. How does pricing work for art and commissions?

    The artist sets the asking price based on their cost of materials, potential cost of shipping, amount of time the piece will take, and the nature of the work.

  8. Who retains the copyright?

    Artist retains full copyright for their work. When an image is posted on PatronArt, that gives us the license to use it in our marketing and social media channels so we can promote your work and the community. We will be mindful and respectful of the way we use your work and promise to reach out to you before using it in any way that does not directly benefit the artist (eg, using as a button on the home page)

  9. If I put my work on PatronArt, can I exhibit elsewhere?

    Yes, we highly encourage that you continue to exhibit your work and seek opportunities to share your work in the world. We want to help you as an artist and do not want to impose uncomfortable restrictions. We only ask that you are proactive in updating your inventory and quickly taking down pieces that are no longer available.

  10. Do I keep the physical art until it is sold?

    Yes, you keep the art and will receive an email and shipping instructions when it is sold. We require shipment within 7 days of notification and will follow up with you to guide you during the process.

  11. How are you marketing my art?

  12. Where is PatronArt based?

    PatronArt features artists from all over the United States, but is based in Columbus, Ohio.

  13. How many artists are on the site?

    As of October 19th, 2017, about 70. We aim to have at least 250 by December 2017. We will keep expanding after we have perfected our formula for helping and promoting our artists.

  14. Does PatronArt help with payment?

    Yes, PatronArt provides a payment service that allows customers to pay immediately for your artwork. You will be able to connect your venmo or bank account to your PatronArt account and receive payment directly.

  15. How do I know when my artwork is sold?

    You will receive an email asking you to verify that the piece is still available and to accept the funds. Once you do that, PatronArt will receive payment on your behalf from the buyer and release it to you once they have received the artwork and are satisfied with it.

  16. What do I do once my artwork sells?

    First of all, congratulations! PatronArt will be working closely with you to ensure the transaction goes smoothly. You will receive an email asking you to accept the funds from the buyer. You can order a discounted shipping label from PatronArt with the buyer’s details on it. Bring the shipping label and artwork to your nearest UPS store and they can package and ship it for you.

  17. When and how do I get paid for sold artwork?

    Once your artwork sells, you will receive an email requesting that you accept the funds. After you verify the purchased painting is still available, press the button, and PatronArt will process the payment. We will then work with you to get your painting to the customer. You will receive the funds in the bank/venmo account connected to your PatronArt account within 28 days of the customer receiving your artwork.

  18. What is PatronArt’s return policy?

    There will be a 14 day satisfaction period once the customer receives the artwork, during which they can return the painting for a full refund. In those rare cases, you will get your painting back and PatronArt will cover your shipping. Damaged paintings will not be accepted for returns. For your protection, remember to take a photo of the artwork before you ship it! We do not allow returns on commissioned custom work. We do allow the customer to ship the painting back for additional tweaks within a 14 day period. In those cases either the customer or PatronArt will pay for the shipping to and from the artist.

  19. What happens if an artwork is damaged in transit?

    We encourage our artists to bring their artwork to UPS for packaging to ensure that their painting is safely boxed and padded. Each issue will be dealt with on a case by case basis, depending on when the damage occurred and how extensive the damage is.

  20. Should I frame my artwork?

    Although our customers generally prefer to pick their own frames, you can choose whether to preframe the art or not.

  21. How do I apply?

    Please go to https://patronart.com/for-artists for the signup link and more information.

  22. How does your commission process work?

    Our commissions process guides the buyer through a list of questions and prompts in order to provide enough information for the artist to work effectively on their custom request. The artists will receive and browse these commission tickets. They can offer to take a commission along with an explanation of why they are suited to the project. The approved artist and buyer will communicate directly until both parties are comfortable moving forward. The buyer will then pay the full amount. PatronArt will hold the payment until the buyer has received their requested artwork.

  23. How long does it take to commission an artwork?

    Typically commissions takes 1-2 months to complete. The time will vary, however, depending on the size, medium, and complexity of the piece, as well as the artist's schedule.

  24. When commissioning an artwork, can I have the artist work from a photo? What if I don't have a photo for them to work from?

    Photographs are great reference material when commissioning an artwork. But don’t worry if you don’t have one on hand or in mind. You will have the opportunity to speak one-on-one with the artist to describe for yourself exactly what you are looking for.

  25. What should I ask for when people commission my work?

    Our commissions process will cover most basic questions that need to be asked like medium, price, style, subjects, etc, leaving you and the buyer more room to discuss their expectations and the story behind the custom request.

  26. What if I need to cancel a commission?

    If you cancel during communications or anytime before payment has been made, the customer will be informed that you are unable to take on the commission.

    If you cancel after payment, the customer will receive a full refund. We strongly encourage you to politely communicate your reasons for cancelling with the customer. Their feedback on the overall experience will be collected.

  27. What happens if I can’t deliver my artwork on time.

    Contact customer service (614) 397-3562 or support@patronart.com before the agreed upon deadline. If PatronArt has been contacted in a timely manner we will relay the information to the customer. The customer can then agree to an extension, and the deadline will be adjusted. The kill fee remains based on original deadline. If you miss the deadline and the requested artwork has not been shipped: the payment is forfeit and will be returned to the customer, and your expenses will not be covered. In the event of extenuating circumstances you may email an appeal with support@patronart.com.

  28. What if a customer cancels the commission while it is in progress?

    We have a time based kill fee based on % of time passed. Example: For a 30 day commission that is cancelled after 3 days have passed, 10% of payment will be deducted and passed on to you, the artist. The remaining payment is refunded to the customer. We have plans to improve this system in the future, but this is the most straightforward way to protect our artists for now.

  29. How much does it cost to apply and exhibit with PatronArt?

    It is free to sign up, with no monthly fees. PatronArt believes in supporting its artists and only charges a 22% fee upon each successful sale or commission.

  30. I already have my own website or online exhibit. Why should I exhibit on PatronArt?

    Having your own website is great, but as you may already know, getting traffic to it can be a challenge. As an independent artist, it is going to be difficult to optimize your personal website for search engines like Google. PatronArt provides an easily searchable community of artists that provides a one stop shop for art lovers and people looking to commission artwork. Within this community your artwork will have greater visibility and a better chance of being discovered.

    PatronArt also provides an easy payment service with escrow features for commissions. We collect 100% of the payment up front to protect our artists losing money, either due to a customer disappearing or refusing to pay after receiving the completed artwork. Logistics support and discounted UPS shipping are just a few other ways PatronArt serves its art community.

  31. How safe is PatronArt?

    PatronArt works with top level developers and security specialists to ensure that its information and data is fully encrypted and protected. PatronArt proudly displays the Norton/Symantec Security Seal and all our transactions are covered by the Norton Shopping Guarantee.

Buyer FAQ

  1. When commissioning artwork, what kind of contact will I have with the artist and PatronArt?

    PatronArt has an innovative standardized questionnaire that will guide you through the process of crafting a commissions ticket. This acts as a project proposal that our artists can consider before taking on the work. Once you have your commissions ticket posted, PatronArt will match you with appropriate artists who may be interested in taking up the work. You will be able to consider different artists and styles and price points, and get to discuss your desired painting with these artists before deciding which one you want to work with. As the artist works on your commission, they will provide you with updates and request feedback from you to ensure the final result matches your vision. PatronArt will be available to guide you every step of the way to ensure you have a creative, fun and stress-free experience communicating your story to our artists.

  2. When commissioning an artwork, can I have the artist work from a photo? What if I don't have a photo for them to work from?

    Photographs are great reference material when commissioning an artwork. You will also have the opportunity to speak one-on-one with the artist to describe exactly what you are looking for.

  3. Does PatronArt help with shipping?

    PatronArt provides discounted shipping options to our artists and will help track and provide logistical support to ensure the artwork gets to the right person, right on time.

  4. What kinds of artists is PatronArt looking for?

    PatronArt is looking for independent emerging artists. We are currently unable to accept many applicants in mediums of art like pottery and sculpture. We are working on expanding our service to cater to as many independent art styles as possible.

  5. Will the customer really pay 100% up front?

    Yes. As an institution with numerous artists buying and selling the works on it, PatronArt works hard to maintain its reputation for sincerity, trustworthiness, and excellent customer service.

  6. Cool website, is this all of it?

    We’re just getting started. PatronArt has a hard working, passionate team behind it, using their respective disciplines of marketing, web development, user experience design and social media strategy to better serve artists. We believe very strongly in our mission to alleviate artists of financial insecurity while making the art world accessible to everyone who has a story to tell.